Garage Door FAQs

The lead time varies depending on the door type and manufacturer but on average the lead time is 2 to 6 weeks from order to installation. Because we are one of the largest suppliers and fitters of garage doors and garage door automation in the South East, we can negotiate lead times of 1 week on some products.

It usually takes half a day for a single size door and a day for a large double size garage door.

Yes, we supply garage doors/garage door automation for self-fit.

• Over 20 years’ industry experience
• 100s of makes and models to choose from
• Free home surveys to suit your schedule
• All budgets catered for
• Hundreds of positive reviews
• Efficient and professional service

We do charge to remove and dispose of the old door and this guarantees that the door is disposed of ethically and correctly – question the installer who does NOT charge and find out how and where they dispose of their doors… disposal is VERY expensive!

Whilst it is possible to keep an old track, we strongly recommend replacing your track when you replace your door. This way you can ensure that every element of your garage door system is completely safe and fully functional. Replacing the track will also guarantee that your warranty will apply should you experience any issues in the future.

Doormatic ONLY use our own installers – we DO NOT sub-contract – and this allows us to guarantee our labour and to back up manufacturer warranties/guarantees.

We recommend that our customers clean and spray all moving parts of a garage with a silicon based lubricant at least every 4 months. You can find out more garage door maintenance tips in our guide. However, to ensure the best performance and longevity, our specialists also offer a service package for our customers.

Just like your car, a garage door will operate at its best when serviced on a yearly basis. An annual assessment allows our specialists to spot any potential issues or make suggestions on upkeep. If you’d like to arrange for this to be carried out in advance, we can create a bespoke service plan to meet your individual needs.

The solution to your garage door problem depends on several factors, including the nature of the issue coupled with the style of garage door itself. Springs comprise a big part of garage door workings which can prove highly dangerous if handled by the untrained. Therefore great care should be taken when diagnosing or attempting to repair a garage door issue. Doormatic recommends that to avoid injury or worsening the problem, that you should seek the experience of one of our trained professionals who can quickly resolve the problem.

To open your garage door when there’s been a power failure, first make sure your garage door is completely closed. After this, pull the emergency cord away from the garage door (red handled rope) to disconnect the door opener from the door itself. Then simply raise the garage door up manually, ensuring it can safely be held open on its own before doing anything else. Remember to re-engage the automatic settings when the power comes back on. Do this by pulling on the red cord once more, this time in the direction of the garage door.

There are numerous reasons for a noisy garage door, including worn out rollers, spring problems and outdated hinges. Please see our comprehensive guide on how to spot your individual problem and how to make your garage door quieter.